We offer email/FB Messenger customer service only. If you have any questions or issues, please send us a mail or drop a DM via FB we will reply within 48 business Hrs.
For questions concerning your order or your purchase please contact: firstname.lastname@example.org
> Please ensure that you enter your email address correctly when checking out or creating an account and we recommend that you contact us with your sign-up e-mail or the e-mail you used to completing your order.
> It's not be good enough, but have to say that Exchange/Returns will not be accepted without having previously contacted our customer service team.
> If you want to visit our lovely teammates, you can reach us at Room J299, Building 8, No. 3188, Jiaxing Road, Shanghai, China.
And you can call 020 6259 6308 (only for business)
> We know that there are many scam overseas companies that hurt our customers, but here in onzuri, that will not happen again. Thanks for your understanding. We want to do our best to improve our brand and online shopping experience. Your can give us your feedback in anyway you can reach us.